What size are your pots?
All our pots are black planter pots (unless stated) and they come in different sizes based on the plant’s variety. You can see the exact size in plant description section.
Can I gift a plant to a friend?
Yes, we also do provide a personalized gift message option which you can leave in the comment section during checkout or email us separately after placing an order. Plant specifications and care instructions will be included along with our contact details to help your friend cherish the gift for eternity.
How can I order multiple plants to different addresses?
You will need to create a separate order for each address.
How soon can I expect my delivery?
We take 3 to 5 business days to prepare and ship to your current address. A confirmation email is sent to you as soon the plant is shipped. A quick delivery to our customers with a healthy plant is our utmost priority.
How to track my order status?
We keep you updated by sending emails and in case you need to follow up, you can drop us an email to enquire more about you order status. 100% delivery is guaranteed in 3- 5 business days.
How can I change/cancel my order?
If your order hasn’t been shipped, we try our best to accommodate any changes to your existing order. Also, to cancel or change your order you can email us at info@tierraplants.com.
Do you offer same day delivery?
Unfortunately, no. But we are working on it and we request our customers to contact us for same day delivery. We will ensure to accommodate if possible.
Can I order plants in bulk for a large area or event?
Yes, absolutely. All you have to do is send us an email and we will arrange it for you.
What payment type do you accept?
We would be happy to accept PayPal, Credit card, and Bank deposits.
PayPal did not work!
Uh-oh! We’re sorry that you have encountered some errors – contact us at info@tierraplants.com and we will send you a special PayPal link for you to use.
Do you ship outside Metro Manila?
Currently, we are shipping only in Metro Manila. But we hope to expand soon!